Customer Experience Manager

Customer Experience
181A4 Requisition #
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  • Associate's degree (A.S.) or equivalent from two-year college or technical school; and three to five years related experience and/or training; or equivalent combination of education and experience.

  • ERP System knowledge
  • FDA and ISO regulatory knowledge
  • Proficient in the Microsoft Suite of products
  • Toyota Production System, Lean or Six Sigma understanding

  • Maintains positive work environment
  • Carries out disciplinary actions
  • Directly supervise customer experience teammates
  • Ensure compliance with legal, regulatory and Midmark policies
  • Interviewing, hiring, training planning, assigning and directing work
  • Conduct performance evaluations and disciplinary actions
  • Address complaints and resolve problems and conflicts
  • Direct and monitor the activities of the departments, ensuring a “team/Midmark” atmosphere is present at all times

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