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Customer Master Data Specialist - Temp

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Customer Experience
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181EV Requisition #
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JOB SUMMARY:
Customer Master Data Specialists will be responsible for managing Midmark’s customer accounts to ensure the accuracy and quality of customer master data, as well as maintaining appropriate customer documentation.  The position will maintain data accuracy and cleanliness by performing data integrity checks and cleansing, training, supporting stakeholders, research, and resolving data issues.  Role will require frequent communication with stakeholder personnel including: Customer Experience, Marketing, Sales, Corporate Accounts and Credit Department.

ESSENTIAL/PRIMARY DUTIES:
  • Subject matter expert for customer master data
  • Create and modify customer master data to data standards
  • Research, append, and remove duplicate customer records
  • Conduct master data audits on existing and newly set up customers
  • Collaborate with Global Process Owner and business areas to improve master data processes and requirements
  • Writing documentation as needed for customer master training, policies, standards, controls and procedures and train accordingly
  • Leverage required computer systems to maintain quality customer data
  • Ensure customer’s product ownership records are maintained

SECONDARY DUTIES:
  • Participate in projects related to and reliant on customer master data
  • Analyze and report key performance indicator results for customer data, enhancement queue, benchmark results and identify improvement opportunities
  • Establish rapport with stakeholders of customer data as well as Midmark customers
  • Participate in visits to customer or Midmark site locations.
  • Other responsibilities as determined by supervisor

EDUCATION and/or EXPERIENCE:
  • Associate's degree in business related field and 1+ years’ experience in customer service or business environment preferred.

COMPETENCY/SKILL REQUIREMENTS:
  • A commitment to customer service is essential
  • Excellent written and oral communication skills
  • Strong problem solving skills
  • Outstanding organizational skills with ability to prioritize workload
  • Ability to handle multiple priorities, meet deadlines, and demonstrate great attention to detail
  • Experience with integrated ERP System with customer master knowledge preferred
  • Ability to apply policies and standards consistently
  • Comfort in reinforcing policy and best practices
  • Could require 5% travel to customer or Midmark site locations

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