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Inside Sales Support Representative

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Sales & Marketing
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181FK Requisition #
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JOB SUMMARY:
The Inside Sales Support Rep will be responsible for helping achieve sales goals by interfacing with channel partners and customers at all levels (internal and external). They will work with customers to help create solutions and ensure a smooth sales process. This role will work closely with field sales representatives and customers, in addition to multiple internal organizations such as Customer Experience, Marketing, Sales Operations, and Strategic Accounts.
Activities and tasks may include, but are not limited to sales-related event attendance, communication with channel partners, sales team, and customers via phone & email, product research within division supported, customer intelligence research, data entry, maintenance of records, and support of new technology and/or new sales tools. 

ESSENTIAL/PRIMARY DUTIES:
  • Utilize CRM software to maintain key data for customer accounts.
  • Manage and create best practices for use of CRM, including reporting and lead/pipeline management. 
  • Participate during Tradeshows, dealer trainings, and customer visits as needed
  • Assist and support searching for and qualifying new customer who might benefit from company’s products and services.
  • Follow up with inbound leads daily and develop a working knowledge of accounts.
  • Provide support and work in correlation with outside sales reps.
  • Align with regional managers and product specialists in order to support revenue and market share goals.
  • Promote, and provide training materials that support Midmark products
  • Develop and grow relationships with channel partners and customers
  • Respond to customer inquiries and assist customers in product selections and applications
  • Participate in marketing initiatives / activities to generate new business
  • Execution and follow-up on requests for potential new dealers
  • Act as a liaison with sales/marketing team, customer/technical service, and logistics teams as required
  • Provide timely and accurate responses to internal/external customer requests & resolve general issues.
  • Process customer collateral requests from all sources: email, phone, website
  • Update reference documents pertaining to sales team and internal customer teams, ensure all documents are free of errors and all relevant and complete information is included in final output
  • Address and/or direct inquiries to appropriate sales representative
  • Analyze documents & requests for completeness, and update data in appropriate application

SECONDARY DUTIES:
  • Stay abreast of all new products introduced relative to division of support 
  • Follow the Carew sales principles

EDUCATION and/or EXPERIENCE:
  • High School Diploma Required.  Associate's degree (A. A.) or equivalent from two-year College or technical school; and one to two years related experience and/or training; or equivalent combination of education and experience.

COMPETENCY/SKILL REQUIREMENTS: 
  • Excellent verbal (telephone) and written (email) communication skills are required; negotiation and closing skills are preferred.
  • Strong computer skills, including Microsoft Office suite, especially Excel, SharePoint, and PowerPoint, plus email and internet browsers
  • Ability to represent the company in a professional manner with a wide variety of customers at all management levels, including contractors, distributors, consulting engineers, and others.
  • Must be capable of managing multiple tasks while meeting deadlines, prioritizing sales opportunities, meeting commitments and working well with internal support teams.
  • Positive attitude, initiative, preparedness and creativity
  • Knowledge of Customer Relations Management system a plus
  • Strong organizational skills and attention to detail
  • Able to multitask and quickly respond to requests
  • Ability to analyze data, decipher and problem-solve issues.
  • Ability to adapt to change.

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