PC Maintenance Technician Intern

📁
Information Technology
📅
19182 Requisition #
JOB SUMMARY:
Midmark Corporation is hiring a PC Maintenance Technician Intern! If you enjoy technology, get excited about upgrades/new features, and enjoy helping others resolve their complex computer problems, this will be a perfect fit. Come join our unique culture and grow with us!
 
This position is primarily responsible for identifying, implementing, tuning, troubleshooting, documenting, and maintenance and support of Midmark's desktop computers, laptops, thin clients, printers, and other peripheral devices.   

ESSENTIAL/PRIMARY DUTIES:
  • Troubleshoots hardware and software problems and identifies, categorizes, and resolves application issues. 
  • Manages incidents and communications through service desk ticketing system
  • Performs diagnostics with user to collect information about problem to determine source of error.
  • Analyzes and corrects problems using documented procedures, available tools, and personal knowledge and skills.
  • Evaluates software and hardware to determine whether product will be an effective tool for employees, and writes software and hardware evaluations and recommendations for management review.
  • Perform hardware Imaging
  • Contacts software and hardware vendors to research problem and determine recommended solutions.
  • Participates in creation and maintenance of IT standards and procedures.
  • Analyzes and evaluates incident reports and makes recommendations to reduce service desk incident rate.
  • Assists with developing and improving IT efficiency and customer service rating. (MPS)

SECONDARY DUTIES:
  • Projects as assigned

EDUCATION and/or EXPERIENCE:
  • One to two years related experience and/or training; or equivalent combination of education and experience 
  • Windows 7, 8, 10 experience
  • Microsoft Office 2013+ experience

COMPETENCY/SKILL REQUIREMENTS: 
  • Good communication and documentation skills with attention to details and quality
  • Ability to manage multiple tasks and set priorities 
  • An energetic individual that works to create a positive work/team environment
  • Highly motivated and able to develop rapport and positive working relationships with coworkers
  • Committed to self-development growth and expanding your knowledge base

SUPERVISORY RESPONSIBILITIES: 
  • None

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