Technician,Dental Image Processing

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Customer Experience
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2014X Requisition #
JOB SUMMARY:
The Dental Image Post Processing Technician will be a member of Midmark’s Service & Solutions team. The ideal candidate will be energetic, eager to learn, self-motivated and a driver of improvement opportunities within the digital workflow. Specifically, the Dental Image Post Processing Technician will generate CAD models from 3D scanned anatomical data sets for our dental business, and ensure effective, efficient and prompt handling of customer inquiries and requests.

ESSENTIAL/PRIMARY DUTIES:
•Generate CAD models from 3D scanned anatomical data sets for our dental business
•Effectively manage under time constraints
•Achieve quality control metrics
•Address customer concerns
•Communicate effectively with team members to ensure product and process quality
•Identify and resolve issues with scans and/or software
•Ensure on time delivery for all assigned cases
•Regular attainment of key performance metrics

SECONDARY DUTIES:
•Participate in cross-functional team meetings
•Support testing and validation of new versions of software
•Support Customer Service and Technical Support teams as required

EDUCATION and/or EXPERIENCE:
•Associate Degree require, Bachelor Degree preferred
•3+ years of position-specific experience 
•Experience with dental CAD/CAM software and/or graphic design software is highly desired
•Experience as a dental lab technician in a digital environment is highly desired
•Experience with database management system (MySQL, ORACLE, etc.) is highly desired

COMPETENCY/SKILL REQUIREMENTS: 
•Must be proficient with computers and software applications, including Microsoft Office
•Ability to pay attention to details
•Strong problem solving, organizational and prioritization skills
•Strong interpersonal, communication and presentation skills
•Ability to work effectively with cross-functional teams

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